PRIVACY POLICY
When you visit this website, data may be collected on the nature of your visit. This would include the site that referred you (if any), your IP address, and your email address. We may use this information to generate user profiles and to plan updates to the site to tailor it more effectively for our visitors.

Askydesign does not share data with other companies other than its own associates and under no circumstances does it sell its user information. Any personal information we collect may be used for such purposes as processing transactions, marketing, product/service development or facilitating subsequent use of this site. Unless you unsubscribe from receiving promotional materials, we may occasionally notify you of special promotions, new products or services, or other information that may interest you.

We reserve the right to disclose any such personal information if required to do so by law, or we feel such action is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property or safety of our company, employees, customers, or the public.

Askydesign reserves the right to change the terms of its privacy policy at any time. If we do change this privacy policy, we will post the changes on this website. We invite you to review this privacy policy each time you visit our website to make sure you understand our current policy on collecting and using information collected through it.

Our Visitors: Our Web Server retains NO information about our visitors regarding domain or email address.
The only information we collect is what you voluntarily offer during registration.
We do not share our information with anyone.

Your Privacy:
If you do not want to receive e-mail from us in the future, if you'd like to amend any information you've provided in a survey, or would like to have your information suppressed please let us know by sending us e-mail at the above address.
If our information practices change at some time in the future we will prominently post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses.
If you have any questions regarding this policy, you are encouraged to contact us via email at: cs@askydesign.com

TERMS & CONDITIONS
By signing up as a client of Askydesign you agree to be legally bound by these conditions. Askydesign agrees to award all rights associated with ownership and usage of materials developed by Askydesign to the client upon receipt of approval of the final artwork. Askydesign reserves the right to refuse service and /or access to its servers to anyone. Askydesign do not allow any of the following content to be stored on its servers: Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any Local, National or European law. Adult Material - Includes some pornography, erotic images, or otherwise lewd or obscene content. Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.

OWNERSHIP/COPYRIGHTS
Ownership of the final artwork becomes the property of the client, having unlimited, indefinite, and royalty-free use of artwork upon approval of the final draft.  Askydesign retains rights to display the artwork in portfolio and advertising materials.  All concepts or any preliminary materials which are not selected by the client or are not included in the final delivery, remain the full property of Askydesign.

DELIVERY OF INITIAL CONCEPTS
1.  All interaction occurs over the internet.  This does not mean that we are not available by phone.  In fact we encourage our clients to call during normal business hours 8AM to 5PM PST.  This simply means that concepts are sent via email, revisions must be submitted through the upload form (link will be provided), and all files will be delivered via email or FTP unless otherwise requested.
2.  Order confirmation will be sent to you by email confirming the immediate start of the project within one business day.  Orders are confirmed only after receipt of completed order form and payment confirmation.
3.  Initial concept delivery is typically within 3-5 business days of the order confirmation.
*Some projects are completed within a matter of days while others may take months to complete.  Guaranteed 1 business day service may be available for an additional fee.

REVISIONS
1.  Interaction occurs over the internet.
2.  Revision requests shall be submitted through your online account center.  Revisions cycles consist of 1-8 additional versions of original concept that incorporate the specific changes requested by the client.  The purpose of the revision process is to form and mold the concept we created for you based on the information you provided us into what you the client determines. Client's requests shall be modifications of one chosen concept only. Revision requests that depart from the current composition and require major graphical changes, will be honored and completed in a timely manner set forth by these terms and conditions. However, Askydesign reserves the right to charge $25 for each such revision.  No revision work which requires payment will be started without authorization from the client.
3.  Revision cycles typically take 3-5 business days to complete.  A non-refundable Guaranteed 1 business day service is available for an additional fee.
4.  You agree to provide timely responses to any status notifications that Askydesign sends to you. You shall have 30 days to respond to each Response sent to you. If after 30 days you have failed to respond, Askydesign will assume that your project is complete and the project shall be deemed completed. At such time, Askydesign will have no further obligation to you. Notwithstanding the foregoing, Askydesign reserves the right, in its sole discretion, to terminate your access to all or a portion of the Service, at any time, with or without notice. In the event of such termination, Askydesign will determine, in its sole discretion, whether you are entitled to any refund. (A $25 reactivation fee will apply)

FINAL DELIVERIES
1.  Upon completion of your project , your final files will be sent via email for immediate use. 2.  You will receive your files in a vector format (AI, EPS) and high resolution TIFF(print-ready) and in to web-ready file formats (JPEG, GIFF).  Additional files are available upon request.

ADDITIONAL WORK
Should the client require additional services beyond the scope of the service purchased (either concurrently with the project or at a later date), the client will be provided with a price list for such changes.  Additional work will be done after pre-paying add on services in full.

LOGO GUARANTEE & REFUND POLICY
Askydesign is committed to designing a new logo for you that you will be completely satisfied with.  At any time before requesting your first round of revisions or a second set of concepts, you may request to have all work stopped and your money refunded.  Refunds will be processed within 2-5 business days of your request. This refund policy is void if any of the following conditions apply:  If you have requested revisions, approved the logo or requested a second set of concepts; If we do not hear back from you for more than 30 days; If you have approved your logo; If the company we are making the logo for closes, changes their name, or their activity. Refunds are only available to the actual Client for whom the logo was created. No refund is available for design firms or for those who order our design services on behalf of another entity. Once you have requested your first round of revisions, you will no longer be eligible for a refund.  However if you are not happy with the design we will supply you with a new set of concepts FREE of charge . The only condition that may apply in receiving a second set of concepts would be: If we do not hear back from you for more than 30 days; If you have approved your logo; If you have requested revisions; If the company we are making the logo for closes, changes their name, or their activity. Should you receive a refund, you agree that your acceptance of the refund shall constitute your sole and exclusive remedy with respect to related Responses. Additionally, you acknowledge that you will have no right (express or implied) to use any concept or other work product, content, or media, nor will you have any ownership interest in or to the same.

ADD-ON's REFUND POLICY
Any add-on to a package that is ordered with the package falls under the refund policy above. Once you have entered into revisions or requested a second set of concepts you may not get a refund for graphic or web design.

RUSH JOB REFUND POLICY
Rush projects (1 business day turnaround) are non-refundable.

WEB DESIGN
The web site design servicevis offered at a discounted rate of $45.00/hr. Our regular billable rate for web design is $55.00/hr. The Web Package terms are as follows: The development of the web site can be used in two ways. One, straight forward 5 page website with the verbiage and images provided by the client. We will design the layout, develop the inside pages and implement the graphics and verbiage provided by the client. No additional graphics work is included. Or two, the client can request Askydesign to develop additional graphics work for the site, but will either limit the scope of the project to a smaller web site to fit the hours allotted, or pay an additional fee of $45.00/hr beyond the allotment. The Web Package does not include Flash development or animated Gif's, nor does it include order forms or elaborate contact forms. The Web Package does not include ASP, PHP, CGI or any language other than HTML. The hours allotted for the development of the web site is 20 hours. Additional hours will be authorized by both parties in writing. Buyers cannot demand additional hours without proper compensation.

STATIONERY ORDERS
Stationery orders, design and printing do not fall under our 100% Guarantee. There is only a small amount of design that can go into the development of stationery, therefore there is no reason that we should have to refund the package. You do however fall under our 100% satisfaction guarantee, which means we will continue designing until you are 100% satisfied.

TRADE MARKS & SERVICE MARKS
Askydesign expects the client to perform research on their company name to be sure the name is not already in use and securing a trademark etc. to protect the clients legal rights to any name or image.  Askydesign will not be held responsible for any legal action that may result from improper due diligence on the availability of a company name or image.

CHARGEBACKS
Askydesign will assess a $35 processing fee in the event of a charge back.  Client will also be liable for all collection and legal expenses incurred in the collection of funds owe to Askydesign for services rendered or breach of contract.  Client concedes that Askydesign will pursue and enforce these terms to the fullest extent of the law.

LEGAL DISPUTES
Client hereby agrees and consents to venue in Los Angeles county, California , USA, in the event of any legal action regarding these Terms and Conditions or of any copyright enforcement regarding the subject matter of these Terms and Conditions.

Contact support@askydesign.com with any questions or problems relating to this website.